Remote Support & Hardware Helpdesk
First-line remote troubleshooting, user support, and rapid issue resolution.
R1 500/ hour
Home/Pricing & Retainers
Engagement rates, transparently set.
Executive, confidential pricing for enterprise ICT engineering. Specialization rates are billed hourly; ongoing estates are best served by a managed service package. All figures are indicative starting points — every engagement is scoped and quoted to your environment.
Confidential rate card. Figures shown are indicative, flat-rate, and provided for executive budgeting. Final pricing is confirmed under a scoped statement of work. For volume procurement and bespoke programmes, request a private quotation.
Specialization Hourly Rates
Six core engineering disciplines.
Backed by 30 years of enterprise IT experience, our services are billed per engineering hour, in arrears, against a documented work log. Rates reflect the uncompromising seniority, precision, and risk profile of each discipline.
Network Administration & SDN
Omada SDN, VLAN segmentation, switching, routing, and Wi-Fi engineering.
R1 850/ hour
Linux / Ubuntu Server Engineering
Hardened Ubuntu estates, patching, automation, backups, and DR.
R2 200/ hour
M365 / Exchange Cloud Architecture
Tenant design, hybrid Exchange migration, identity & conditional access.
R2 500/ hour
PABX / VoIP Telephony Engineering
Unified communications, SIP trunking, call routing, and IVR design.
R2 800/ hour
Advanced Cybersecurity Auditing
Posture assessment, vulnerability scanning, and perimeter risk mitigation.
R3 500/ hour
Flat-rate billing: All prices listed are final. Tan Tech does not charge VAT.
Managed Service Packages
Three packages, priced for Gauteng business.
Fixed monthly investment, ZAR-denominated and flat-rate — scaled from lean SME estates to fully managed 24/7 operations. Every package is anchored to a scoped statement of work.
SME Support
Gauteng SMEs · 5–25 seats
fromR7 500/ month
- ≈ R375 per user at a 20-seat estate — predictable, budgetable IT
- 8×5 remote helpdesk with next-business-day on-site (Gauteng)
- Proactive patching, endpoint monitoring & Microsoft 365 administration
- Daily backup verification & quarterly on-site health review
Enterprise Infrastructure
Corporate estates · the full triad
fromR24 500/ month
- Network, hosting & voice managed as one estate — Omada SDN, hardened Linux, VoIP platform
- 4-hour priority SLA (8×5) with after-hours standby escalation
- Monthly security posture review & executive reporting
- Dedicated account engineer with on-site allocation included
Managed Operations
Mission-critical · 24/7 NOC
fromR48 000/ month
- 24/7 NOC monitoring & incident response — SLA-backed 99.9% uptime commitments
- Continuous cybersecurity audit cycle with prioritised remediation
- Dedicated principal engineer, DR & continuity drills
- Quarterly board-level reporting under a confidential SoW
All packages: 12-month term · 30-day managed exit · flat-rate billing, no VAT charged · on-site response included within Gauteng, travel-billed beyond · seat counts and scope confirmed in the statement of work.
Desktop & Network Support
Support retainers that keep you running.
Fixed monthly cover for your desktops, users, and network — remote-first, with a hands-on on-site option for Gauteng estates.
Remote Support Retainer
Remote-first · nationwide
R7,500.00/ month
- Unlimited remote support — desktops, users & network
- Proactive 24/7 monitoring & automated alerting
- Patch management & preventative maintenance
- Business-hours helpdesk with priority queue
Hybrid Support Retainer Gauteng only
Remote + weekly on-site
R15,000.00/ month
- Everything in Remote Support, plus:
- Once-a-week scheduled on-site visit (Gauteng)
- Hands-on hardware, cabling & desk-side user support
- Named engineer & faster on-site response SLA
Coverage
Supported technologies
Operating Systems
UBUNTU
WINDOWS
LINUX
MAC OS
HARMONYOS
Network Hardware
IBM
UBIQUITI
DELL
HP
OMADA
CISCO
SLA & Terms
Services are subject to a signed SLA and Contract Agreement. Month-to-month billing with a strict 30-day written notice required for termination.
Flat-rate billing: All prices listed are final. Tan Tech does not charge VAT.
Need a precise, confidential quotation?
Indicative rates are a starting point. Send us your scope and we’ll return a tailored statement of work — including volume procurement pricing — within one business day.